EVALUASI TATA KELOLA SUMBER DAYA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 5 DAN ITIL V.3

Abstract

The governance of information technology resources that plays very important role interms of investment in the application and development of information technology that is ownedcan function optimally. In an effort to maintain the performance of these technological resources,it is necessary to have good governance so that all factors and dimensions related to informationtechnology are synergized and to be able provide added value and return on investment expectedby an organization. The model of information technology resource governance that is appropriatefor an organization must be in line with the objectives of information technology resourcegovernance in order to be able align the information technology strategy with business strategyof an organization. In this research the framework used combination of COBIT 5 and ITIL v.3.Based on the results of the evaluation of the capability level of information technology resourcesgovernance at SMK Negeri 8 Pontianak using the framework COBIT 5 at DSS01 domain iscurrently (as-is) at Level 3 (Establish), while the expected Level (to-be) is Level 4 (Pradictable).The recommendations given regarding the management of information technology resources aredesigned based on the framework ITIL v.3 at service operations domain of the event managementsection.Keywords— IT Governance, Information Technology, Framework, Integration, COBIT 5, ITIL v.3